Return & Exchange Policy
Return and Exchange Policy
Our company promises that goods meeting the following conditions can be returned within 7 days from the date of sale (based on the customer's actual receipt date):
✅ Product has quality problems
✅ Damage caused during transportation
✅ Wrong product sent, inconsistent with the ordered product, and does not affect resale
The following situations are not eligible for the 7-day no-reason return policy:
❌ Customized products
❌ Used products (electronic products are considered used when powered on)
❌ Wear and tear on the product, functional components, and accessories
❌ Lost or severely damaged outer packaging (affecting resale)
❌ Products that are unsuitable for return due to their nature and were confirmed as non-returnable at the time of purchase
❌ Other situations affecting resale
How to Apply for a Return or Exchange
- Returns or exchanges for personal reasons: Within 7 days of receiving the goods, provided they do not affect resale, send an email to the after-sales service center. Customer service will process your request within 1-3 business days. Return shipping costs are the responsibility of the customer.
- Returns/Exchanges Due to Quality Issues: Within 7 days of receiving the goods, please send an email to service@mail.qcuwixk.com. Customer service will process your request within 1-3 business days. Return shipping costs will be borne by us.
- Refund Policy: Within 7 days of receiving the goods, please contact the courier company to return the goods. After the courier receives the package, they will notify us of the refund request. We will complete the refund process within 15 business days.
Please be sure to include your order number, name, phone number, and reason for return when contacting us. 24-hour online customer service is available to assist you.