Shipping Terms
Payment Method: Users can freely choose their items, and cash on delivery is supported.
For returns, please refer to the store's return policy.
If you have any questions after receiving your order, please contact our online customer service promptly. We are at your service 24/7! 🕒
Logistics Information
1. Shipping Fee: Free shipping
2. Shipping Time: After successful order placement, orders will be shipped in the order sequence, approximately within 3 business days; delivery is available on weekends and holidays.
- Delivery Time: Delivery will be within approximately 7-10 business days after order completion.
- Signing Instructions: Please fill in a suitable address and contact number when placing your order. Upon receipt, please check the outer packaging for damage, the quantity of goods for consistency with the order, and the completeness of the packing list. Do not open the packaging before signing. If the outer box seal is damaged, you have the right to refuse delivery.
If you cannot sign for the package in person, you can authorize someone else to sign on your behalf, and the same checks will be performed. The courier is only responsible for delivering the package to the address specified in the order. Delivery is considered complete upon signature by anyone at that address; signature by the recipient is not guaranteed.
For risk reasons, orders cannot be modified after confirmation. Please ensure you fill in the correct address and phone number when placing your order. We apologize for any inconvenience this may cause.
If your package is held due to incomplete information, the delivery company will retain it for 5 days. We will notify you via email; please reply to the email or contact customer service promptly. If you do not reply within 5 days, we will arrange a return and refund. Thank you for your understanding.
Returns and Refunds
If the product has quality issues, you can apply for a full refund.
Specific return and exchange methods and conditions are subject to the product sales page and order process records.
Returned goods must be complete with all products, gifts, accessories, packaging, and accompanying documents. If there is a paper invoice, it should be returned as well, and all relevant documents must be signed as required; otherwise, the return or exchange may be refused.
If a refund is required due to return, order rejection, or contract cancellation, we will process the necessary documents (such as invoices) in accordance with relevant laws and regulations. Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: Delivery time varies depending on the "Transportation Company" in the order's shipping information.
Q2: How do I file a complaint with the courier?
A2: Contact the corresponding local service hotline according to the "Transportation Company" in your order.
Q3: How long does delivery take?
A3: Generally, delivery is within 7 business days after the order is shipped (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. You can refuse to accept delivery if the packaging is damaged.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivery to the order address; you only need to sign for it at that address.
Q6: What if someone else signs for the order?
A6: Please contact the local customer service of the courier company corresponding to the order's shipping information for assistance.
Q7: How do I check the shipment status of our partner suppliers?
A7: Please find the corresponding courier company according to the "Transportation Company" in the order's shipping information.
If you have any questions about the terms or delivery, please contact service@mail.qcuwixk.com. Customer service is available 24/7.